Terms of delivery and payment online shop

Merchant’s identity

Name:B.V. Kunstaardewerkfabriek de Delftse Pauw,
also known as Delft Pottery de Delftse Pauw
Address:Delftweg 133, 2289 BD Rijswijk
Mailingaddress:Postbus 400, 2600 AK Delft
Telephonenumber:++ 31 (15) 2124920
Opening hours published on website 
Chamber of Commerce
Registration number


The items are forwarded by the Dutch postal services, priority mail.
A tracking number can be provided. When items are in stock they
are mailed within 2 days after the order has been placed. When they
are not in stock or when it is commission work, customer will receive
notice what the time of delivery will be.


All prices are including 21% VAT. Not included in the price: handling,
transport and insurance costs, import tax and duty.
The total price charged in the online shop will be the price for the total
order, cost of handling, mailing and insurance .


The goods are insured against breakage during transport. The cost of
insurance is included in the total cost charged in the online shop.
In the event of damage, please send us a picture of the damaged item(s)
within 8 days of receipt. The item(s) will be replaced free of charge.
There will be determined whether the damaged item needs to be returned.
In case of returning the cost of returning will be at the expense of
Delft Pottery de Delftse Pauw Instructions will be given.


Payment will arranged when you place the order online. All our payments,
by creditcard, paypal or ideal are are handled confidentially by Ogone payment services.

Personal data

All personal data will be handled confidentially. Data will not be provided to others.


All the items are entirely painted by hand. This means that items will always be a little
different in style and color from the items shown on the website.

Dutch Law

The laws of the Netherlands apply to all purchases.